Browsing Information and Library Studies by Subject "Reference interviews"
Now showing items 1-7 of 7
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Reference matters: Are you a pointer or a taker?
(2004)Reference matters: Are you a pointer or a taker? -
Voices from the other side.
(2004) -
Voices from the other side: User reports of New Zealand library reference encounters.
(2007)This research examines user satisfaction with the quality of reference service in New Zealand libraries, and reminds library staff of how it feels on the 'public' side of the library desk. It analyses the experiences of ...