Discusses the Open Polytechnic's progress in developing and maintaining a best practice Quality Management System (QMS) by providing the context and evolution of the institution's QMS leading up to the major ITPQ Academic Audit in late 2006.
Anderson, R., Laurs, A., Robinson, C. L., & Rawnsley, S. (2010). Quality management system at the Open Polytechnic of New Zealand, in N. Padhi (Ed.), Total quality management of distance education (pp. 215-230). New Delhi, India: Atlantic Publishers & Distributors.